Meet the TrustFlow Team

28 licensed, background-checked plumbing professionals with over 150 years of combined experience. These are the faces you'll see at your door — and they're the best in Austin.

Leadership Team

The People Behind the Promise

Mike Richardson

Founder & Master Plumber

Third-generation Austin plumber. TX Master License holder. Founded TrustFlow in 2011 with one truck and a mission to bring honest plumbing to Austin.

Sarah Chen

Operations Manager

Keeps our 12-truck fleet running like clockwork. MBA from UT Austin. Ensures every job is dispatched within minutes and completed on schedule.

Marcus Thompson

Lead Emergency Technician

15 years of emergency plumbing experience. Our fastest responder with a 19-minute average arrival time. Specializes in burst pipe and flood response.

Elena Rodriguez

Senior Service Technician

Certified in trenchless sewer repair and advanced leak detection. 10 years experience. Known for her thoroughness and patient explanations.

David Park

Customer Experience Manager

Your first point of contact when you call TrustFlow. Ensures every customer interaction exceeds expectations from phone call to follow-up.

James Wilson

Water Heater Specialist

Factory-trained by Rheem, AO Smith, and Rinnai. Has installed over 3,000 water heaters across Austin. Your go-to for tankless upgrades.

Lisa Nguyen

Remodel Plumbing Lead

Specializes in bathroom and kitchen renovation plumbing. Partners with Austin's top contractors and designers. Meticulous attention to detail.

Robert Garcia

Drain & Sewer Specialist

Master of hydro-jetting and camera inspections. Handles our toughest sewer line jobs. 12 years experience with trenchless technology.